Novella Melbourne

It's very simple! Choose the product you want to buy, add it to your shopping cart, and follow the steps to complete your order. You can pay securely via various payment methods, including Apple pay and credit card.

We aim to dispatch your order within 1 business day. Delivery time may vary depending on your location, but we send your product within 1 business day. You will always receive a confirmation and tracking number once your order has been dispatched.

Yes, once your order has been shipped, you will receive an email with a tracking number. This allows you to track your order online and see when it will be delivered.

If you are not satisfied with your purchase, you may return the product within 14 days of receipt, as long as it is unused and in its original packaging. Contact our customer service for return instructions.

You can reach us via the contact form on the website, or send us an email directly at info@novella-melbourne.com. We do our best to respond to all questions within 12 hours.

Yes, we use advanced security technologies to ensure that all your personal and payment information is processed securely. Your privacy is our priority. For more information, please read our privacy policy